At WinIDiamonds.com, we take great pride in the quality of our products. However, we understand that sometimes things may not be as expected, and we are committed to ensuring your satisfaction. Please read our Refund and Returns Policy carefully, as our fine jewelry products require special care when handling returns.
We want you to be fully satisfied with your purchase. Our return policy is as follows:
Eligibility: Returns are accepted within 30 days from the date of purchase for most items.
Condition: All items must be unworn, unmodified, and in new condition (free from scratches, damage, or alteration). Any item that has been customized, engraved, or altered in any way cannot be returned, except for defects in manufacturing.
Packaging: Jewelry must be returned in its original packaging (boxes, pouches, etc.) to ensure that it is not damaged during the return shipping process.
For hygiene and safety reasons, certain items cannot be returned or exchanged. These include:
Personalized Jewelry: Items that have been customized or engraved, including rings with special engraving, personalized necklaces, and bespoke items.
Sale Items: Items marked as final sale or heavily discounted may not be eligible for return.
Worn Jewelry: Items that have been worn or damaged after receipt cannot be returned.
To return an item:
Contact Us: Email us at [email protected] or [email protected] to request a return authorization (RA). Please include your order number and the reason for the return.
Return Authorization: Once your return is authorized, we will provide you with instructions for the return process.
Shipping: Pack the item securely in the original packaging, including all documents and certificates (such as certificates of authenticity for diamonds, gemstones, etc.). For your protection, please use insured shipping and obtain a tracking number.
Inspection: Once we receive the returned item, it will be inspected for damage, wear, and authenticity. This may take 7-10 business days.
Refunds: If your return is approved, you will receive a full refund to your original payment method. Please note that shipping fees (if applicable) are non-refundable.
Exchanges: If you prefer an exchange instead of a refund, we will process the exchange upon approval. Items must be returned in the same condition as when they were received, and the new item must be of equal or lesser value. If the replacement item is of higher value, you will be responsible for paying the difference.
Note: Refunds and exchanges are processed only once the returned item passes inspection. If the item is damaged or shows signs of wear, a partial refund or no refund may be issued.
If the item you received is defective or damaged during shipping, please notify us within 7 days of receipt. We will cover the return shipping costs for defective or damaged items and will either repair, replace, or refund the full purchase price, depending on the circumstances.
Due to the delicate and valuable nature of jewelry, we urge our customers to take special care during the return process:
Avoid Mishandling: When returning items, please handle jewelry with care to avoid scratching, tarnishing, or otherwise damaging the product. Jewelry should be returned in the original packaging or a similarly protective box to prevent any potential damage during shipping.
Inspection: All returns will undergo a thorough inspection to verify the condition of the item. If items show signs of improper handling, including scratches, bent prongs, or any other form of damage, we reserve the right to deny the return or issue a partial refund.
If you are returning an item from outside the United States, please be aware that customs fees, import duties, and taxes may apply. You are responsible for any associated costs. We recommend that you use a reliable courier service that can track your return shipment.
If you have not received your refund after the return has been approved and processed, please check your bank or payment provider first. If the issue persists, please contact us at [email protected], and we will help resolve the issue.
If you have any questions about our Refund and Returns Policy or need assistance with a return, please feel free to contact us:
Email: [email protected]
Legal Inquiries: [email protected]
Phone: +1 (281) 902 7276
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